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Find answers, get guidance, and explore new ways to make the most of LiveChat®.

Learn how to use LiveChat® to deliver responsive, high-quality customer support.

Set your team up for success with tools, setup guidance, and performance insights.

Get more out of LiveChat® with practical tips, proven strategies, and real-world use cases.

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Prefer video? Explore product demos, step-by-step tutorials, and real customer stories to see how LiveChat® works in action.

Frequently Asked Questions

  • How do I add LiveChat® to my website?

    Getting started is simple:


    1. Start your free 14-day trial.
    2. Copy your tracking code from the LiveChat code section.
    3. Place the LiveChat code in your website's HTML.
    4. Log in and begin chatting with visitors.

  • What pricing plans are available?

    There are four plans to choose from: Starter, Team, Business, and Enterprise. You can compare features and pricing on our pricing page.

  • What is the cancellation policy?

    You can cancel your subscription at any time. Please note that payments already processed are non-refundable.

  • What’s included in the free trial?

    The trial includes features similar to the Team plan and allows you to add up to 100 agents.


    If you’d like to explore a different plan during your trial, just start a chat with us and we can help set that up.

  • What reporting features are available?

    All plans include a Daily Summary of agent activity delivered by email.


    Team, Business, and Enterprise plans also include:


    • Chat volume and performance metrics
    • Customer satisfaction ratings
    • Queue and wait times
    • Agent availability
    • Goals and survey data

    Reports can be filtered by agent, team, or tags.


    Business and Enterprise plans include advanced reporting tools, export options, and additional insights such as response times and staffing forecasts.

  • Can I invite visitors to chat?

    Yes. You can engage visitors using:


    • Automated greetings triggered by behaviour
    • Manual invitations sent directly by agents

  • Can I customize the chat window?

    Yes, the chat widget is fully customizable. You can:


    • Adjust colours and themes
    • Add your logo
    • Choose widget placement
    • Set language preferences

  • Can I update an agent’s email address?

    Agent email addresses cannot be edited.


    To update one, create a new agent account and remove the old one.


    If you are the account owner, transfer ownership to the new account before deleting the original.

  • What happens after business hours?

    When agents are offline, LiveChat® switches to offline mode.


    Visitors can still leave messages through the chat widget, and your team can respond later via email or HelpDesk.


    You can also disable the widget outside of business hours if preferred.

  • Where can I download LiveChat® apps?

    Desktop:


    Available for both Mac and Windows. You can download the LiveChat desktop apps from the Product page.


    Mobile:


    Available on IOS from the App Store and Android via Google Play.

  • Do I pay per agent?

    Yes, pricing is based on the number of agent accounts created, regardless of login activity.

  • Is there a cost for API access?

    API access is billed for private use. If you’re building apps for the LiveChat® Marketplace, API access is unlimited.


    Check our full API pricing for more details.

  • How can I pay?

    We accept all major credit cards. Subscriptions renew automatically at the end of each billing cycle. Pricing is listed in USD.

  • Can I use LiveChat® on multiple websites?

    Yes. You can install LiveChat® across multiple websites under a single account at no additional cost.

  • Does ChatBot rely on third-party vendors?

    No. ChatBot runs on its own technology and does not depend on external AI providers.

  • How many users can I add?

    • Starter: 1 user
    • Team & Business: up to 400 users
    • Enterprise: customizable

  • Do you provide support staff?

    No, we provide the platform. 

  • Are there any discounts available?

    Yes, you can receive a 15% discount with an annual subscription.

  • Are there any hidden fees?

    No. Pricing is straightforward with no additional or hidden costs.

  • Where do I manage billing and invoices?

    You can enter billing details and download invoices directly within your subscription section. Invoices can also be downloaded from the same section.


    Details about this process can be read on the LiveChat knowledge base page.