Terms of Use

1. Overview

These Terms of Service (“Terms”) govern your access to and use of the LiveChat.ca website and related services (the “Services”).


LiveChat.ca is operated by Conscious Commerce Corporation (“CCC”, “we”, “us”), an authorized partner of Text (formerly LiveChat Software S.A.), which provides the underlying software platform.


By accessing or using the Services, you agree to these Terms and enter into a binding agreement with CCC.


2. Scope of Services

LiveChat.ca provides access to customer communication tools powered by Text products, including but not limited to:


  • Live chat software
  • AI chatbot solutions
  • Help desk and ticketing tools
  • Integrations and related services


CCC may also provide:


  • Implementation and onboarding support
  • Consulting and optimization services
  • Training and ongoing assistance


We reserve the right to modify, update, or discontinue any part of the Services at any time.


3. Relationship Between Parties

  • CCC acts as a Canadian partner and service provider
  • The core software is provided by Text
  • Your use of the software is also subject to Text’s global terms, policies, and agreements


In the event of a conflict:


  • CCC Terms apply to local services and support
  • Text Terms apply to platform functionality and infrastructure


4. Account Registration

To use certain Services, you may be required to:


  • Create an account
  • Provide accurate and complete information
  • Maintain the confidentiality of your login credentials


You are responsible for all activity under your account.


5. Free Trial & Subscription

  • A free trial period may be offered (typically 14 days)
  • Continued use after the trial requires an active subscription
  • Subscription terms, billing cycles, and features depend on the selected plan


All subscriptions renew automatically unless cancelled.


6. Payments & Fees

  • Fees are billed in accordance with your selected plan or agreement
  • Payments are non-refundable unless otherwise stated
  • Additional services provided by CCC may be billed separately


Failure to make payment may result in suspension or termination of Services.


7. Acceptable Use

You agree not to:


  • Use the Services for unlawful, harmful, or abusive purposes
  • Transmit malicious code or spam
  • Attempt to gain unauthorized access to systems or data
  • Misrepresent your identity or affiliation


We reserve the right to suspend or terminate access for violations.


8. Data & Privacy

Use of the Services may involve the collection and processing of personal data, including:


  • Chat conversations
  • Customer contact details
  • Support interactions


You are responsible for:


  • Obtaining consent from your users where required
  • Complying with applicable privacy laws (including Canadian regulations)


Text and CCC implement security measures to protect data, but you acknowledge that no system is completely risk-free.


For full details, refer to our Privacy Policy.


9. Intellectual Property

All rights, title, and interest in:


  • The platform
  • Software
  • Branding and content


remain the property of Text or CCC.


You may not:


  • Copy, modify, or distribute the software
  • Reverse engineer or resell the Services without authorization


10. Availability & Support

We aim to provide reliable access to the Services but do not guarantee:


  • Uninterrupted availability
  • Error-free operation


Scheduled maintenance or unforeseen issues may result in temporary interruptions.


Support may be provided via:


  • Live chat
  • Email
  • Documentation and training resources


11. Limitation of Liability

To the maximum extent permitted by law:


  • CCC is not liable for indirect, incidental, or consequential damages
  • Liability is limited to the fees paid for Services in the preceding period


Use of the Services is at your own risk.


12. Termination

You may terminate your account at any time.


We may suspend or terminate access if:


  • You breach these Terms
  • Payment obligations are not met
  • Use of the Services poses risk to the platform or others


Termination does not entitle you to a refund for unused time.


13. Changes to Terms

We may update these Terms from time to time.


Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.


14. Governing Law

These Terms are governed by the laws of Canada and the Province of Alberta, unless otherwise required by applicable legislation.


15. Contact Information

For questions regarding these Terms:


Conscious Commerce Corporation

1500 14th Street SW Suite #424

Calgary Alberta, T3C 1C9

1-800-770-9788