LiveChat® Plans Designed for Every Business

Website

Add a highly functional chat widget to your site.

Apps

Embed in mobile apps.

Direct Chat Link

Share a short link for instant conversations.

Facebook Messenger

Centralize your social communication.

Apple Messages for Business

Connect with iOS and macOS users.

—

—

SMS

Send and receive texts directly in LiveChat®.

available in the marketplace

Email

Integrate with email marketing software.

available in the marketplace

Instagram

Manage direct messages from Instagram.

available in the marketplace

X (Twitter)

Handle your X messages in one place.

available in the marketplace

WhatsApp

Connect with the world’s most popular messaging app.

available in the marketplace

AI ChatBots

Automate routine support tasks and solve up to 80% of customer queries with AI-driven chatbots.

starts a $52/mo. Learn more>

Traffic Tracking

Monitor your website visitors in detail.

Up to 100 visitors

Up to 400 visitors

Up to 1000 visitors

Custom

Multiple Website Support

Add your chat widget to multiple websites without extra fees.

Applications

Available for web, desktop, and mobile platforms.

Pre-chat & post-chat surveys

Collect feedback with pre-chat and post-chat surveys.

Predefined only

Inactivity Message

Prompt visitors for their email if agents have not responded within a set time.

Customer Details

Access visitor information including name, email, location, and active page.

Agent Rating

Let visitors rate agents.

Transfers

Transfer chats to colleagues for expert support.

Smart Chat Routing

Distribute chats intelligently

Manual Chat Routing

Allow agents to pick up conversations manually.

Canned Responses

Use and customize pre-written replies to respond faster.

—

Private Canned Responses

Add your personality to canned responses only you can use.

—

Canned Response Suggestions

Get auto-generated event-based response suggestions.

—

Custom Customer Segments

Organize and locate chats easily using segments.

—

Chat Tagging

Assign case-specific tags.

—

Send and receive files directly through chat for tutorials, marketing materials, or documents.

—

Route chats from specific URLs to specific agents or groups.

—

Automatically tag chats based on the canned response you use.

—

Take over the conversation either from a bot or your support agent.

—

Route visitors to agent groups that know their language based on their location.

—

—

Set agent working hours to maintain smooth chat coverage.

—

—

Keep everyone on the same page by enabling asynchronous communication.

Quickly and easily find past conversations.

60-day

Let visitors receive emails with chat transcripts to review their conversations.

A summary of an agent's activities.

A weekly recap of the most common customer questions and topics.

—

The most important metrics from your LiveChat®

—

Essential information like number of chats, availability, satisfaction, and more.

—

A summary of the tags used.

—

See how many campaigns displayed to visitors resulted in a chat.

—

Know when your agents were available for chats during a particular day.

—

—

See how your agents are doing.

—

—

Analyze chat duration & improve efficiency.

—

—

See how long it takes an agent to reply to a new chat.

—

—

Receive custom scheduled reports.

—

—

See how many agents you will need handle visitor volume.

—

—

Proactive Chats

Start conversations with visitors proactively.

Eye-Catcher

Increase engagement with visually appealing prompts.

Predefined Only

Recurring Campaigns

Encourage visitors to chat with tailored campaigns.

1 Campaign

One-Time Campaigns

Let visitors know about new offers, products, events and more.

—

Chat Widget Translations

Add custom phrases in one of 48 available languages.

Predefined Only

Dark Mode

Switch your chat widget to dark mode.

Live Editor

Adjust the appearance of the chat widget without the need to save changes.

Right-to-Left Support

Offer native support for right-to-left languages, like Arabic and Hebrew.

Themes

Get a head start with one of the available chat widget themes.

Accessibility Compliance

The WCAG 2.1 Level AA compliant chat widget has screen reader support, keyboard navigation, and contrast adjustments.

Custom Logo in Chat Widget

Customize your widget to match your brand.

—

Multi-Brand Customization

Create a unique look for each website you're using LiveChat® on.

—

Language Selection

Choose one of the 48 available languages.

—

White Label

Ask us to remove the 'Powered by LiveChat®' branding from your chat widget.

—

—

—

Allow teammates to join Text products without invitations.

Assign administrative privileges.

Supervise ongoing chats .

Divide users into groups responsible for specific topics.

—

Transfer chats when an agent is not responding in a conversation for a set amount of time.

—

Chat with your team behind the scenes.

—

Marketplace

Connect with CRMs, eCommerce platforms, social media, and helpdesk apps

API

Build custom integrations and pull data.

Start with a free $25 credit

ChatBot

Integrate LiveChat® with ChatBot to build and launch conversational chatbots without coding.

Starts at $52/mo

HelpDesk

Integrate LiveChat® with HelpDesk to add email to your communication in a form of a ticketing system.

Starts at $29/mo

KnowledgeBase

Integrate LiveChat® with KnowledgeBase to create, manage, and share self-service content with your customers.

Starts at $49/mo

Shopify Integration

Connect your Shopify store with LiveChat® to drive sales.

WooCommerce Integration

Connect your WooCommerce store with LiveChat® and get live cart data in the chat.

Bigcommerce Integration

Connect you BigCommerce store with LiveChat® and turn traffic into sales.

Goals

Create objectives and measure how your progress towards them.

—

Sales Tracker

Automatically track chats that lead to sales.

—

Ensure connection safety through SSL encryption protocol.

View and edit the list of visitors who are blocked from using your chat.

Credit card numbers are not visible during chats and will not be stored in the archives.

Host your data in the USA or in the EU in compliance with data protection requirements.

Use your Google Accounts details to log in to LiveChat®.

Use your Apple Accounts details to log in to LiveChat®.

Use your Microsoft Accounts details to log in to LiveChat®.

Protect your LiveChat® tracking code from being added to unauthorized websites.

Enable two-factor authentication (2FA) to enhance account security by requiring a password and an authentication app code.

Require all team members to use their Google Account details to log in to LiveChat®.

Restrict access to your LiveChat® to a limited number of IPs.

—

—

Receive an on-demand file that lists all notable changes made int he application settings.

—

—

—

Our specialists will be ready to advise on the best practices in terms of LiveChat® security inside your premise.

—

—

—

LiveChat® helps you maintain HIPAA compliance with enhanced security standards and a business associate agreement (BAA) so your organization can collect health information safely and securely.

—

—

—

LiveChat® is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0)

—

—

—

Learn the ropes of chatting and customer services thanks to a collection of articles on LiveChat®.

Contact us using chat on our website or directly in your LiveChat® app.

Training sessions that will teach your agents how to effectively use Livechat® for sales and support. This training will give you the know-how necessary to run a successful Livechat® implementation.

—

—

—

Our software engineers will assist you with custom implementations and integrating Livechat® wiht your existing software environment.

—

—

—

Our legal team will take care of analyzing or drafting paperwork your company needs to get started with LiveChat®.

—

—

—

As an alternative to using your company card, you can pay for LiveChat® with purchase orders and annual invoices.

—

—

—

Use cryptocurrencies like USDC or USDP on Ethereum, Solana, or Polygon to purchase your LiveChat® license..

—

—

—

You will be assigned a dedicated account manager that will be responsible for the success of your LiveChat®, Your Key Account Manager will help you set up as well as keep optimizing your LiveChat® for the best results.

—

—

—

Define guaranteed response times, uptime, and support standards to ensure your service meets critical business requirements.

—

—

—

Get comprehensive professional services from LiveChat® including quick implementation, tailored support, training, and more.

—

—

—

Learn More >